So sorry for any trouble. Here are some potential solutions to help you print the labels successfully.
Make sure you are downloading the label file to your computer first. And then open the file in a PDF-friendly software (we recommend Adobe Reader)
Next - when you click Print, check your printer settings. You'll want to make sure that the option for “scale to fit” or “shrink oversized pages” is NOT selected. The pages of sticker labels must be printed at 100% (Actual Size) for proper alignment.
Since so many different programs and printers have different options, the wording in your print dialog may be different than the examples given. Look for wording related to scaling, cropping, or fit. You want the page to print at its actual size, not shrunk or scaled to fit. If you get a warning that the current document extends beyond the printable area, allow it to print anyway without correcting for overprinting or cropping. This will help ensure that the alignment of the stickers is correct.